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  • Is it possible to receive a sample?
    We are not able to send you samples directly by post. However, you can discover our products at our authorized dealers such as perfumeries, pharmacies and beauty salons.
  • What delivery methods do you offer?
    We offer home delivery as standard. All orders are prepared and sent by our teams the same day. Orders can be delivered in Metropolitan France, Monaco, Andorra and Corsica within 3 to 7 days from the day following receipt of the order, depending on the delivery methods and at most within 30 working days after receipt of the order. purchase order. The deadlines depend on the delivery zones.
  • How do I know if the product is right for me?
    The products are described and presented with the greatest possible accuracy. An exact description of the composition of the product is made in the tab The product, Formula”. In addition, Rejuv'Oil has been dermatologically tested. In order to know if the product suits you after the purchase of this one, we advise you to test it on a part of your body before any use. It is important to note that Rejuv'Oil is not suitable for pregnant women.
  • How to order?
    Here are the instructions for placing your first order on aromelia-paris.com Go to the Rejuv'Oil tab and click on "I order" You arrive on the page of the product. Add it to your cart and enter the desired quantity. (limited to 3 items per order) Go to your basket to see your selected items. Select your delivery country. Add your shipping and billing address. Enter your bank details in the secure Paypal space. After confirming your order, a thank you page will appear, confirming that your order has been received. You will also receive by email a confirmation of your payment from the Paypal application.
  • The product is no longer available, when will it be back in stock?
    We make sure to avoid out of stock, if this happens we will send you a message.
  • How do I know if my order has been validated?
    A few minutes after having validated your payment on Paypal, you will be directed to a thank you page which indicates that your order has been validated. You will receive, on the e-mail address you have given us, an e-mail confirming your payment from Paypal and a summary invoice from Aromélia.
  • Can I cancel an order in progress?
    Once your order has been validated, it is not possible to cancel it. However, in accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty. , with the exception of return costs which remain the responsibility of the buyer. The right of withdrawal can be exercised online, using the withdrawal form available on this website, in the tab General Conditions of Sale ”.
  • What payment methods are offered?
    We only accept the following payment methods: Paypal We do not accept payment by cheque. Payments on aromelia-paris.com are completely secure thanks to the Paypal platform. Your bank details are encrypted in SSL mode and are never kept or stored on the site.
  • When is my payment method taken into account?
    Once your payment has been taken into account by the Paypal platform, you will receive a confirmation message by e-mail. However, your bank account is debited within 24 hours by the Paypal platform.
  • What if my payment has been declined?
    After having filled in the information concerning your bank card, the Paypal platform asks your bank to validate the payment. In case of refusal of payment, we invite you to contact your bank.
  • Can I give my personal information safely?
    The personal data that is collected in the context of distance selling is mandatory. However, all information provided is strictly confidential. They will be used exclusively by the internal services of Aromélia for the sole purpose of making a delivery. As part of the payment for products and services offered on the website, the latter records data relating to the user's bank account or credit card. Personal data may be shared with third-party companies when the user uses payment services, for the implementation of these services the website is in contact with third-party banking and financial companies with which it has passed contracts. The website implements organizational, technical, software and physical digital security measures to protect personal data against unauthorized alteration, destruction and access. However, it should be noted that the internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the internet. You can find more information about the protection of personal data, in the tab General conditions of sale > article 21 - protection of personal data.
  • How to get an invoice?
    For all orders placed online, you will receive an invoice by e-mail within 24 hours of validation. If you have not received an invoice and would like one, do not hesitate to contact us by email with the subject line "Invoice" at the following address: contact.aromelia@orange.fr
  • How to track my order ?
    Delivery times are estimated between 3 to 7 days. If you need more details, you can contact our customer service at the following email address: contact.aromelia@orange.fr
  • How do I know if my order is validated?
    A few minutes after receiving the message of acceptance of your payment on the Paypal platform, you will be redirected to a thank you page and will confirm the registration of your order. You will then receive a summary invoice of your validated order by e-mail.
  • Where can I find my order number?
    Your order number appears on your invoice email which was sent to you by email to the address you provided to us.
  • Where can I find my delivery note number?
    Your delivery note number appears on your invoice email which was sent to you by email to the address you gave us.
  • What delivery methods do you offer?
    We offer home delivery as standard. All orders are prepared and sent by our teams the same day. Orders can be delivered in Metropolitan France, Monaco, Andorra and Corsica within 3 to 7 days from the day following receipt of the order, depending on the delivery methods and at most within 30 working days after receipt of the order. purchase order. The deadlines depend on the delivery zones.
  • Where do you deliver?
    Our current deliveries are made in metropolitan France Monaco, Andorra and Corsica: other destinations are to come.
  • Are returns free?
    Application of the right of withdrawal In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, with the exception of return costs which remain the responsibility of the buyer. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete products are not taken back. Any product to be exchanged or refunded must be returned to the seller as a whole at the following address: AROMELIA LABORATORY 21, boulevard Haussmann 75009 Paris For more information: General Sales Conditions > Article 14 – Right of withdrawal
  • What are the maximum purchase policies?
    The amount of each order is limited to the sum of 250 euros per order. In addition, the same reference cannot be ordered for a quantity greater than 3 items per order.
  • When will my order be delivered?
    For deliveries in Metropolitan France, Monaco, Andorra and Corsica, the deadline is 3 to 7 DAYS from the day following receipt of the order, depending on the delivery method and at most within 30 working days after the receipt of the purchase order.
  • I am not there on the day of delivery
    If you are not present on the day of delivery, the delivery person will leave a delivery notice in the mailbox, which will allow you to collect the package at the place and time indicated.
  • How do I change my delivery address?
    No changes can be made once the order has been placed. The products delivered to the address indicated by the buyer on the order form, the buyer must ensure its accuracy. Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer's expense.
  • What is your return policy ?
    You have 14 days from the delivery date of your order to return any item that does not suit you and request an exchange or refund. Damaged, soiled or incomplete products are not taken back. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold in new condition, accompanied by the purchase invoice. Any product to be exchanged or refunded must be returned to the seller as a whole at the following address: AROMELIA LABORATORY 21, boulevard Haussmann 75009 Paris For more information, go to the general conditions of sale "right of withdrawal
  • When will I be reimbursed?
    The exchange (subject to availability) or refund will be made within, and at the latest, 14 days from the receipt, by the seller, of the products returned by the buyer under the conditions provided above.
  • How do I return my order?
    The return can be exercised online, using the withdrawal form available on the website. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to you. Any other mode of declaration of withdrawal is accepted.
  • Is it possible to receive samples?
    We are not able to send you samples directly by post. However, you can discover our products at our authorized dealers such as perfumeries, pharmacies and beauty salons.
  • I want to know more about your product.
    The Aromelia website makes a detailed description of our product with its formula, its use and clinical trials.
  • How to use the product?
    A tab is dedicated to the useof the product on our site.
  • At what age should I use Rejuv'Oil treatment?
    For all information concerning the benefits of our product and the age groups, you can go to the section advice
  • Are Aromélia products tested on animals?
    Aromélia products are not tested on animals. Moreover, French law prohibits it.
  • Where can I buy Aromelia products?
    The product is available on our website and in a few points of sale in France and around the world: pharmacy and institutes. The full list of outlets is forthcoming.
  • I want prizes for an event.
    Would you like to receive Aromélia products or samples for your event? We regret that we cannot respond favorably to your request. Aromélia products and samples are reserved exclusively for our online sales, our stands, our authorized Aromélia dealers.
  • I am having a problem using my product.
    We guarantee the conformity of the goods sold with the contract, allowing the buyer to make a request under the legal guarantee of conformity provided for in articles L.217 and following of the consumer code. We take all the necessary precautions to manufacture Aromélia products, however if you encounter a problem with one of our products, write to us through contact form and we will offer you a suitable solution.
  • My item is faulty, incorrect, damaged, what should I do?
    If, at the time of delivery, the original packaging is damaged, torn, open, the buyer must then check the condition of the items. If they have been damaged, the buyer must imperatively refuse the package and note a reservation on the delivery note (Example: package refused because opened or damaged).
  • How can I leave a review online?
    Do not hesitate to tell us about your experiences following the use of our products. Go to the product sheet, then fill out the “write a review” form.
  • Our environmental responsibility.
    Each ingredient and raw material is selected with respect for nature. We use 100% natural essential oils.
  • Responsible innovation.
    For Aromélia, it is important to invest 100% in your convictions. Aromélia is looking for ingenious solutions for people and the planet.
  • How does Aromélia choose the ingredients for its formulas?
    Christiane Benet, from her experience, takes the time to choose the best ingredients to formulate this unique treatment. The 100% natural essential oils present in the composition of REJUV'OIL energize and activate the active ingredients at the heart of the skin for optimal effect. To discover the list of ingredients: see page composition
  • I want to apply for a job or an internship.
    Do you want to apply and join the Aromélia team? We thank you for your interest in us. You can now take part in the adventure. To apply, you can: fill out the questionnaire “contact us” with the subject job/internship, contact us by phone at 01.56.03.66.03
  • I want prizes for an event.
    Would you like to receive Aromélia products or samples for your event? We regret that we cannot respond favorably to your request. Aromélia products and samples are reserved exclusively for our online sales, our stands, our authorized Aromélia dealers.
  • I am an influencer, is a partnership possible?
    Do you want to collaborate with Aromélia? We thank you for your interest in us. We invite you to contact us by e-mail with your partnership proposal at the following address: contact.aromelia@orange.fr< /a>
  • I would like to be an ambassador, is it possible?
    To find out about all the advantages of becoming an ambassador for the Aromélia brand and to apply, you can go to the "Ambassador" tab
  • I want to organize an event in partnership with Aromelia.
    You are asking Aromélia for the event you are organizing and we thank you for calling on us. Aromélia is very involved in many partnerships. We invite you to send your event proposal by email to the following address: contact.aromelia@orange.fr
  • I would like to use your products in a professional setting.
    You want to use Aromélia products in a professional setting and we thank you for thinking of us. However, we cannot respond favorably to your request. Aromélia exclusively sells its products through selective distribution, which includes perfumeries, department store stands, beauty institutes and pharmacies.
  • I want to distribute your products on the internet.
    You wish to distribute the Aromélia brand and we thank you for your interest. If you are a distributor, we invite you to send your request, by email or by telephone with the subject "internet commercial distribution": - contact.aromelia@orange.fr - 01.56.03.66.03
  • I want to distribute your products in France.
    You wish to distribute the Aromélia brand and we thank you for your interest. If you are a commercial agent or you have self-employed status, we invite you to send your request, by email or by telephone with the subject “French commercial agent”: - contact.aromélia@orange.fr - 01.56.03.66.03
  • I want to distribute your products outside of France.
    You wish to distribute the Aromélia brand and we thank you for your interest. If you are a distributor, we invite you to send your request, by email or by telephone with the subject "Export commercial distribution": - contact.aromelia@orange.fr - 01.56.03.66.03
  • I would like to distribute your Aromelia products in store.
    You wish to distribute the Aromélia brand and we thank you for your interest. In France, Aromélia exclusively sells its products through the selective distribution circuit, which includes perfumeries, beauty salons and pharmacies. Opening an Aromélia account at your point of sale requires a visit from one of our sales representatives who will check with you whether your point of sale meets the criteria defined by Aromélia. We invite you to send your request, by email or by phone with the subject “commercial distribution”: contact.aromelia@orange.fr< /a> or at 01.56.03.66.03
  • How to unsubscribe from the Newsletter?
    We're sorry to see you go. To unsubscribe, just click in one of our newsletters at the very bottom on the unsubscribe link.
  • What are the advantages of subscribing to the Aromelia Newsletter?
    Stay connected and follow all the news on the Aromélia universe. If you subscribe to the Newsletter, you can benefit from many advantages: Exclusive offers Beauty tips and routines Announcement of our exclusive novelties. If you subscribe to the Aromélia newsletter, we undertake to send you less than 5 e-mails per year.
  • How to display the basket?
    At the top left of your screen, on your computer, tablet or smartphone, you will find a small shopping cart icon. The number listed indicates the number of items you have placed in your basket.
  • How do I remove items from my cart?
    When you are on your shopping cart page, the different items you have selected are displayed. Under each item, you will find a figure framed by a plus and a minus. To delete an article, you will need to press the minus button. To add an additional item, you will need to press the plus button.
  • Do other entities see the information that I transmit to Aromelia-paris.com?
    The personal data that is collected in the context of distance selling is mandatory. However, all information provided is strictly confidential. The website implements organizational, technical, software and physical digital security measures to protect personal data against unauthorized alteration, destruction and access. However, it should be noted that the internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the internet.
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